General Questions: Renting from Amusement Park Rentals

How far in advance should I make my reservation?
The sooner that your reservation is made, the better we can serve you and ensure that your item will be available when you arrive in Orlando.

Where do you offer free deliver?
We offer free deliver directly to your hotel, resort, timeshare, or vacation home within a 20 mile radius from Sea World. Our standard area of delivery includes Orlando, Kissimmee, St. Cloud, Lake Buena Vista, and Davenport. After 20 miles, we charge an additional $30 between 21-25 miles, and $40 between 26-30 miles. You can use 32819 as the zip code on maps.google.com to check to see how far your accommodations are.

When do I need to return my rented item? 
Your item is due back at the same time of day as it was requested to be delivered unless you specify otherwise. Your delivery time and pickup time can be different and changed after you place your rental reservation. There is a 1-hour grace period before another day’s charge will be added. A pickup notification will be sent to you via email/text.

Do you deliver to the theme parks?
We do not deliver rented items inside the theme parks, but we will arrange to meet with you at a convenient location outside the theme parks. If there is a problem with your item while in the theme park, we will assist you promptly. 
 
What time will you deliver the item(s) that have been rented or purchased? 
We will have your item delivered at or before the time you selected for your rental reservation. We have a 60 minute window for delivery and pickup, but usually can accommodate a 15-30 minute window. If we do not deliver your item within a 60 minute window of time, we will credit your account 20% for every additional 60 minutes we are late.   
 
How will I know that my item has been delivered?
If we don't meet you in-person, you will be sent an email and/or text message to inform you of the rented item has been delivered. 
 
What is your cancellation policy?
Our standard cancellation policy requires up to 72-hours in advanced notice for rented items and up to 5-days notice for services in order to receive a 100% refund. We do offer Worry-Free Coverage which provides you more flexible cancellation terms. Please visit our page on Worry-Free Coverage to learn more. 

When do I need to return my rented item?
Your item is due back at the same time of day as it was requested to be delivered unless you specify otherwise. There is a 1-hour grace period before another day’s charge will be added.
 
Do you offer insurance?
We offer “Worry-Free Coverage” which provides coverage for damaged and lost or stolen items.  
What happens if my item is lost or stolen?
Damaged, lost, or stolen items are not covered unless you opt-in for Amusement Park Rentals' Worry-Free Coverage. You will be fully responsible for damaged, lost, or stolen items if you opt-out of our Worry-Free Coverage.

When will I be charged? 
You will be charged at the time of checkout on our web site, the day before your item is supposed to be delivered. or on the day of delivery depending on how and when your order is placed.  
 
How are your items cleaned?
We use eco-friendly, non-toxic cleaning products combined with commercial grade steam cleaning to disinfect and sanitize.  
 
Is the item in the picture the exact item that I will receive?
Items you receive may be slightly different from the item's in the picture or description. However, we will provide like-kind items - same/similar quality, features, and functionality. However, if the item's title or description specifies a manufacturer, brand, or model, then that is the exact item you will receive. 
 
Will my item be the same color as in the picture?
Items you receive may be a different color than the items shown in the picture. If you desire a specific color, please let us know, and we will do our best to accommodate your preference. 
 
What happens if I am having problems with your rental? 
Please contact us immediately via phone (407) 442-0000, email (info @ amusementparkrentals.com), or simply use our online chat system. If you are having a problem with a rented item inside one of the theme parks, we will respond immediately so that we can limit any disruptions to your vacation experience.
 
Can I change or modify my reservation?
In most cases, Yes. We will do our best to accommodate any requests. Please contact us directly via phone, email, or chat if a change needs to be made to your reservation.

What should I do if I need to extend my rental? 
Please call, email, or chat with us immediately in the event that you need to extend your rental. In most cases, this is not a problem. We ask that you provide us at least 3-hours notice if you would like to extend your rental period. 

What if my drop-off and pick-up locations are not the same? 
You will be able to select different drop off and pick up locations while  
making your reservation, on the shopping cart page.
  
What if my resort is not on your drop down delivery list? 
Please enter the name of your hotel/resort in the "Location Name" field and the Address of the resort, and we will find you! 
  
Can you deliver items to my room? 
We are not permitted to deliver directly to your room, but we will gladly meet you in your hotel lobby or another convenient location. 

Orlando Stroller Rental Questions

Will the stroller need to be assembled?

The stroller may be delivered with the 2 rear wheels off. Installation is done in seconds by simply positioning the wheels in place and moving a lever.

Do the strollers come with any accessories?
Yes, our strollers all come with a parent console that is useful for holding drinks and small items.  Additional accessories are available such as rain shields and weather shields for an extra charge.

What happens if my stroller is lost or stolen?
You will be responsible for the cost of replacement UNLESS you have purchased our Worry-Free Coverage that covers 80% of the replacement cost.  The Parks will have a lost and found area so be sure to ask a park employee to assist you.  If not found, fill out a lost/stolen item report and contact us immediately.
 
What if the stroller is damaged while I'm using it?
You will be responsible for damage from misuse or neglect UNLESS you have purchased our Worry-Free Coverage that covers 80% of the repair cost. 
 

Orlando Scooter Rental Questions

How long will my scooter run on a single charge?
Your scooter will last a full day on a charge, under normal use. Please remember to recharge the scooter every night for the next day’s use. Also, always keep the charger with the scooter in case it is needed for unexpected circumstances.
 

How difficult is it to use a scooter?
It is easy to operate our mobility scooters for the theme parks. Forward and reverse are controlled by your fingers and when you release the controller, the scooter will come to a stop. 
 
How do I bring the scooter to different locations?
Our mobility scooters can be placed in a vehicle for transport. Also, most parks have transportation available for transporting scooters to and from the parks to your local resort or hotel. 
 
What do I do if it starts to rain while I am at the Parks?
Please position the scooter under a covered area as rain can cause damage to the electronics. In addition, your scooter will come with a rain cover so you can place it over the center console to protect the electronics from rain and bad weather. 
 
How do I prevent the theft or someone taking the scooter for a ride?
The scooter comes with a key. Please remember to take the key with you when leave the scooter to go on a theme park ride. Always leave your scooter in a designated parking area at the theme parks which are normally monitored by park staff members. Do not leave your scooter unattended anywhere else besides the theme parks. 

What happens if my scooter is lost or stolen?
You will be responsible for the cost of replacement UNLESS you have purchased our Worry-Free Coverage that covers 80% of the replacement cost.  The Parks will have a lost and found area so be sure to ask a park employee to assist you.  If not found, fill out a lost/stolen item report and contact us immediately.

Stroller Cleaning Questions

What do I do while my stroller is being cleaned?
We will provide you with a free rental stroller if you’d like so that you will not miss out on any activities while you are having your stroller cleaned.

How long will it take to clean my stroller?
If you choose the Standard or Deluxe Package, your stroller will be returned to you in 48 hours or less. For our faster 24 hour service, choose the Express Delivery option.

If I choose the Express Delivery option, what time will my stroller be picked up and returned? 
Express Delivery ensures that your stroller will be returned to you within 24 hours from the time that we picked it up or you dropped it off to our  location.

What is the latest time that I can request a pick up of my stroller?
The latest pick up time for the day is 6pm, however, we do ask for a 3 hour minimum lead time to schedule your pickup for the same day.

Can I leave my stroller with bell services for you to pick up?
For most Orlando-based hotels, absolutely! If you request a free rental stroller please inform them that we will be leaving one as well as picking up your stroller.

Can I drop off and wait for my stroller to be cleaned?
To provide the most thorough cleaning we ask that your stroller be left with us. 

What is the difference between the Standard and Deluxe packages?
The Deluxe package contains the same services as the  Standard PLUS an aggressive stain treatment and a wheel scrub and shine.  The Deluxe package is required for stains caused by pee, poop and vomit.  The Standard treatment will not be able to remove those stains. 

When do I need to return the free rental stroller?
We will contact you when cleaning is complete to schedule a drop off of your stroller and a return of the free rental stroller.

Do you use harsh chemicals in your cleaning process?
We do not use any harmful or harsh chemicals. We use environmental friendly, child friendly products.  Our products are natural, non toxic and biodegradable.

How do you sanitize the stroller?
We use commercial grade, dry steam vapor technology to kill microbes effectively by heat. Heat, in the form of dry steam vapor, has long been used in medical environments (hospitals, dentists, etc.) to sterilize surgical instruments and equipment.