Amusement Park Rentals - Rental Policy
We want your experience with Amusement Park Rentals and your trip to Orlando, Florida to be nothing but positive. Therefore, Amusement Park Rentals offers a 100% satisfaction guarantee on the services and products we offer. If something is wrong, we will fix it! If you are unsatisfied with any of our products or services, please send us a detailed email to firstname.lastname@example.org, and we will review and get back with you within 12 hours or less with a resolution. If an item is unusable or a problem needs immediate attention, please call us immediately at 407.442.0000. If it is after operational business hours, we will return your call immediately the next day.
Important Note: Our 100% satisfaction guarantee is provided within the scope of the terms and conditions of our rental agreement and worry-free coverage.
We make every attempt to provide you the same or like-kind item for those products displayed to you for rent on our web site. The brand and quality you receive for your rental will either be exact or "like-kind". If the item description provides a brand name and model, then you will receive exactly that brand and model. If the item does not provide a brand name or model, you may receive exactly that brand and model or something very similar in value and quality. If it is critical for you to receive a specific brand and/or model, please contact us first so we can check our inventory before renting.
Pick-Up & Delivery of Your Rented Items
We offer free delivery and pick-up of your rented items at Orlando area (20 mile radius from Sea World) hotels, resorts, and residents. Also, you may pick up your items at our convenient Orlando location.
We will work with your hotel accommodations for arranging drop-off and pick-up. All items are tracked and timestamped. In most cases, we try to have the items you rent at your hotel before you arrive, so you may want to set your delivery date and time just before you arrive.
Your rental period starts immediate after the time you request an item to be in your possession, or when you meet with one of our service providers. Daily rentals are due back the same "time" as the delivery time chosen on the return date chosen.
Extending Your Rental Period
Optional Worry-Free Coverage
You are responsible for returning your rented item(s) in the same condition it was received. You have the option to opt-in for our worry-free coverage on most items we rent and services we provide.
Lost, Stolen or Damaged Items
In the event, an item or items are lost, stolen, or damaged while in your possession, you are responsible for the replacement cost or repair cost of that item or items. A valid credit card will be placed on file for this purpose in order to cover the cost of repair or replacement of any item or items you rent from us. Worry-Free Coverage does provide added protection for you in the event an item is lost, stolen, or damaged.
The following are examples of how and why your credit card would be charged.
- An item is not returned in the same condition it was provided, and the worry-free coverage was not chosen during checkout, a replacement or repair cost will be assessed to your credit card for the damaged item.
- An item is lost or stolen and not returned within 24-hours of its due date and time, a replacement cost will be assessed. The amount charged is dependent on if you opted-in for worry-free coverage or not.
- An item that is returned damaged or broken beyond repair a replacement cost will be assessed unless you opted-in for worry-free coverage.
In the event a rented item stops working and needs to be repaired or replaced during your rental period, we will make every attempt to resolve the issue as quickly as possible and provide a replacement if necessary. We will even come to your aid at your Orlando area location (20 miles from Sea World).
All rented items are not returnable or refunded once rented. In some cases, we may provide a rental credit or upgrade for a rented item if we cannot resolve an issue with your rental in a timely manner.
* Amusement Park Rentals' Rental & Service Contract supersedes all policies, terms, and agreements.